Security and Privacy Policy
Red Rugs guarantees the confidentiality of all data given by its customers. We store our client’s personal details in order to provide a better service and forward information about our products, events and artists.
No data will be given to third parties. We have published this policy to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website. You can access our Website home pages and browse our website without disclosing your personal data.
However, when you register with us in order to save a wish list, place an order, or request brochures or other information, you may be asked to provide certain information about yourself.

What Information we Collect and How do we Obtain 

We collect only the information that you provide us with either through subscribing to our mailing list or via the ordering process.

How we Use your Information
We use the information that we collect about you to

  • Process your order.
  • Manage your account.
  • Administer this website.
  • Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  • Notify you about enhancements to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email.
  • Allow you to participate in any interactive features of our service, when you choose so to do

Keeping in Touch with You
We want to keep you up to date with information about news, new products and special offers.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by unsubscribing our newsletter.
Please note that although we will act quickly, you may continue to receive mailings, which are already on their way to you for a period of up to thirty days while your request is being dealt with.

Where we Store your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
All information you provide to us is stored in secure servers.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies and IP Addresses
We may collect information about your computer or mobile device, including where available your IP address, operating system, browser type, version and the website that you visited prior to this site, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us

  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customise our site according to your individual interests;
  • To speed up your searches
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Monitoring Communications
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and outgoing email.

Contact Us
If you have any questions relating to this policy or the use by us of personal data please write to our address or email info@red-rugs.com, quoting Security and Privacy Enquiry.

Changes to the Security and Privacy Policy
We keep our Security and Privacy Policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on 31st of January 2017

Head Office Contact Details
Red Rugs
Alto do Varejão 8A
1900-433 Lisbon, Portugal.

Red Rugs © | All Rights Reserved 2017